Privacy Policy

Effective Date: 01 January 2026

This Privacy Policy explains how tshepiem.dev ("we", "us", or "our") collects, uses, stores, and protects personal information when you access our website, submit forms, request services, or communicate with us.

This Privacy Policy applies to tshepiem.dev and all related services provided through the website, including software development services, digital solutions, tutoring services, and general enquiries.

We are committed to protecting your personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa and internationally recognised privacy principles.

1. INFORMATION WE COLLECT

When you interact with our website or services, we may collect the following information:

Personal Information

• Full name;
• Email address;
• Phone number;
• Country of residence;
• Company or organisation details;
• Information provided through contact forms, service requests, or enquiries.

Project Information

When requesting a service, we may collect:

• Requested service type;
• Selected package or solution requirements;
• Project details and objectives;
• Budget expectations;
• Preferred timelines;
• Additional information necessary to evaluate your request.

Technical Information

We may automatically collect limited technical information including:

• IP address;
• Browser type;
• Device information;
• Website usage information;
• Security and fraud prevention information.

2. HOW WE COLLECT INFORMATION

We collect information through:

• Contact forms;
• Service request forms;
• Direct communication via email or other provided communication channels;
• Website interactions;
• Security and analytics technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries and communication requests;
• Evaluate and process service requests;
• Prepare quotations or project proposals;
• Provide requested services;
• Communicate project updates;
• Improve our website and services;
• Prevent spam, fraud, and security threats;
• Maintain business records where required.

We will only use personal information for legitimate purposes related to providing and improving our services.

4. EMAIL COMMUNICATION

When you submit a contact or service request form, your information may be used to send:

• Confirmation emails;
• Responses to enquiries;
• Service-related communication;
• Project-related updates.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. THIRD-PARTY SERVICES

We may use trusted third-party services to operate and secure our website, including:

• Email delivery providers;
• Hosting providers;
• Security services;
• CAPTCHA verification services;
• Analytics providers.

These providers may process limited information required to provide their services and are expected to maintain appropriate security measures.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies or similar technologies to improve functionality, analyse usage, and enhance user experience.

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. DATA SECURITY

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, operational, and security requirements.

9. YOUR RIGHTS

Subject to applicable laws, you may request:

• Access to your personal information;
• Correction of inaccurate information;
• Deletion of personal information where appropriate;
• Information regarding how your data is processed.

Requests relating to personal information may be submitted through our available contact channels.

10. CHILDREN'S INFORMATION

Our services are not intentionally designed to collect personal information from children without appropriate consent from a parent or legal guardian.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will become effective when published on this website.

Continued use of our website after changes are published indicates acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

For privacy-related enquiries, please contact us through the communication channels provided on tshepiem.dev.